Our most frequently asked questions
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Online Orders
Shipping and Returns
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Warranty and Maintenance
Online Orders
You can pay with PayPal, Credit Card, or Bank Transfer.
Cash on Delivery is available only for shipments within Italy.
PayPal
During the transaction, payment will be securely charged to your PayPal account.
Credit Card
We accept American Express, MasterCard, Visa, Visa Electron, and prepaid credit cards (such as Postepay) on the Aura network.
You can enter your credit card details through a secure SSL connection, and we will ensure that your payment is processed safely.
Bank Transfer
After placing your order, we will send you our bank details by email. As soon as the payment is received in our account, we will ship the ordered goods.
Please note: If the order is not paid within 6 days, it will be automatically cancelled and the product will be made available for sale online again.
Cash on Delivery
This payment method is available only in Italy for purchases up to €1,000.00.
By placing a Cash on Delivery order, the amount due will be paid directly to the courier upon delivery of the package. Shipping costs amount to €7.50.
To register, simply enter the required information at the registration page and click the Register button.
Registration is not required to make a purchase. However, by registering you will be able to:
- Check the status and history of your orders
- View purchase documents
- Start and monitor your return requests
- View and manage your personal information
To modify your account information, log in using the credentials created during registration.
You can update the information you wish to change (shipping and billing addresses, password, etc.) and save the changes using the appropriate button.
If you have forgotten your password, simply click the Forgot Password link, enter the email address used during registration, and click Submit.
You will receive instructions and a link by email to create a new password.
Shipping and Returns
Shipping costs €7.50 within Italy and is free for orders over €99.
For orders to other European countries, the shipping cost is €25.
Delivery times throughout Italy, including the islands, are 3–4 business days from the order date.
Delivery times to European countries are 4–6 business days from the order date.
Shipments within Italy are handled by GLS. For other EU countries, shipments are handled by DHL or BRT.
Luxury products and high-end watches are shipped through Ferrari Group.
The courier does not allow deliveries to P.O. Boxes or Fermo Posta addresses.
Once your order has been handed over to the courier, you will receive an email containing a tracking link that allows you to monitor the shipment until delivery.
Deliveries are made Monday through Friday during business hours.
We hope you are always satisfied with our products. If not, you may return one or more items within 14 days of receiving your order.
In the event of a return, we will refund the amount paid for the purchased product(s), excluding return shipping costs.
To qualify for a return, the following conditions must be met:
- The product must show no signs of use
- The original tag must still be attached
- The packaging must not show signs of wear, scratches, or damage
- The product must be accompanied by the warranty documentation
Any returned items that do not meet these conditions will be sent back to the sender.
To make a return, you must complete the Request a Return form in your account area within 14 days of delivery, selecting the relevant order.
In the form, you must specify:
- The item you wish to return
- The reason for the return
You will receive a return authorization email with detailed instructions.
The email will contain a document to be printed and included in the parcel, detailing the return specifications, and a document to be printed and affixed to the box so as to cover the labels from the previous shipment. We recommend that you use the same box in which you received the product. We recommend using the same box in which you received the product.
The email will also include the details of the shipping company you need to contact to arrange collection. The package must be handed over to the indicated carrier within 14 days of receiving the product.
Warranty and Maintenance
All products are supplied with the manufacturer's official warranty.
The warranty is international and valid for 24 months from the date of purchase, although some brands may offer longer warranty periods.
Warranty repairs are free of charge if the purchased product has a manufacturing or conformity defect.
Otherwise, you will receive a repair estimate from the service center, which you may choose to accept or decline.
The warranty becomes void in the event of improper use or tampering with the product.
Repair times under warranty, or replacement times when applicable, depend on the manufacturer's policies. Generally, they may range from 30 to 70 business days.
We recommend a complete service for watches every 7–8 years. This helps ensure that your watch remains in the best possible condition over time.
