Shipping and returns


Shipping costs and times

Shipping costs €7.50 in Italy and is free for orders greater than € 99.

For orders in other European countries the cost is 25 €.

Delivery times across the Italian peninsula are 3-4 working days from the date of the order and do not include holidays.

Shipments are made by GLS courier for Italy, and DHL or BRT for other EU countries. For luxury products and haute horlogerie, shipments are made with Ferrari Group. The courier does not allow delivery to post office boxes and Fermo posta

All new products are delivered in their original packaging and accompanied by a guarantee, the same goes for pre-owned products with accessories.

Pre-Owned items without the original box are delivered with a replacement box.

We remind you that all Pre-Owned watches purchased from Tomasini Francia are overhauled and guaranteed for 24 months, when possible we also supply the documents of the time, when they are not present we supply a Tomasini Francia paper guarantee.


Shipment tracking

When the order is delivered to the courier, you will be sent an e-mail containing a link to track the package until actual delivery to the address indicated, which will take place from Monday to Friday during office hours.



It is our desire to guarantee maximum satisfaction for our customers. For this reason, if you are not fully satisfied with your purchase, you can return one or more products no later than 14 days from the delivery date of your order. We will refund the amount paid for the returned goods, deducting the return shipping costs.


Returns Procedure

To make a return, complete the Contact form in the Customer Service section within 14 days of delivery, inserting the order number where required and specifying "to make a return" among the reasons. In the message we ask you to specify:

  • the order number
  • name and code of the items you want to return
  • the reason for the return

You will receive a return authorization e-mail with the instructions. The e-mail will contain a document to be printed and inserted in the package, indicating the specifications of the return, and a document to be printed and affixed to the box, in order to cover the stickers relating to the previous shipment, it is advisable to use the same box in which you received the product. The e-mail will also specify the data of the shipper you will need to contact, in order to set the date and method of collection. Delivery to the indicated shipper must take place within 14 days from the date of receipt of the product.

Tomasini Francia reserves the right to refuse returns communicated or sent after the established period. The product must necessarily be returned in the following conditions:

  • The product must have no signs of use
  • The product must have the original label still attached
  • the package must not show signs of wear, abrasions and scratches
  • the product must be accompanied by the enclosed guarantee

Returned items that are not accepted will be returned to the sender.